Anyway, back to me...

I've done this in reverse order, with the most recent stuff at the top. If you'd like to see a random experience, you can click the button below

Pitching ✦ Fundraising ✦ Hiring ✦ Building product ✦ Planning Product ✦ Pivoting ✦ User research ✦ Launching ✦ Communicatin'

It’s hard to write a summary of my time working on Monaru (and all of the different Monaru products). There were just so many different things going on - and so many different things that I worked on.

Suffice to say - I did a little of a lot. We built a number of pretty substantial products from the ground up. We worked out how to run a small product team - mainly through trial and error.

I learned a lot about hiring - mainly about how difficult it is to attract top talent.

I learned a lot about raising money and creating a strong narrative around why we could be successful.

I learned a lot about how important good communication is when making decisions with a team - mainly by learning the hard way when my poor communication made things difficult

My first real-life tech job. I joined as a Product Engineer. I absolutely loved my time there. I really didn’t know how to build anything before I started - I spent about a month cramming for the interview and I think I just about scraped by.

I don’t think I appreciated it enough at the time but starting my career there gave me a very high bar for what “good” looks like. Across the board, Intercom just has really high standards. The code quality is excellent, the product development process is deliberate and thoughtful, and the people are fantastic.

It was also amazing to see what true product-market fit looks like - people love using the Intercom product. It's something you really don’t appreciate until you don’t have it. I can’t describe how different it feels to ship a bug and have someone complain within minutes vs. noticing your app is down and realizing you’re the first to notice, even though it’s been down for a few days.

I loved my time in college. For me it was an almost overwhelming smorgasbord of different opportunities. I acted. I danced. I did amateur sketch comedy. I played rugby (I had a sports scholarship from my Second year onwards). I was on the committee for the Entrepreneurship Society, the Economic Forum, the Musical Theatre Society, the rugby team...

I wasn’t really a great student. I frequently failed the continuous assessment part of my modules. I was saved by having some pretty great cramming/exam skills. When I found a module interesting though, I would become a little obsessed. I remember reading a number of dense ARM assembly books cover-to-cover like they were Dan Brown novels.